Frequently Asked Questions

No, BYTGEM is not a scam. Before you play, we publish a SHA512 hash commit for the game. After your round, we reveal the exact input so you can recompute the hash and verify the outcome yourself. Results are transparent and tamper resistant. If you want to raise a dispute, record your game session and include your Game ID and verification details. For more, see our Fairness and Transparency page.

Visit our Fairness and Transparency page for more details. 

Absolutely. Unlike most sites with shady pools, long waiting times, and no transparency, BYTGEM lets you see your chances clearly and locks in the result before you play. Within seconds, you’ll know if you’ve won a product, and you have full control over your chances by choosing how you play. We believe this is the most fair and transparent way to win products.

Yes, we offer free shipping on all products. Shipping costs are already included in the product price, so you never need to worry about extra charges.

Please note: not all products can be delivered worldwide. Each product page shows where delivery is available. If an item can’t be shipped to your location, you can always take the Cash Credit option. And if delivery isn’t possible, your order will be cancelled and fully refunded to your wallet.

We are unable to accept players from the USA. However, we can deliver orders to people in the USA if you order as a gift to someone.

BYTGEM is proud to be the world's first and only platform that offers an instant way to win amazing products at a fraction of the retail price, with provable fairness. Any other site is simply an imitation, and we cannot guarantee their trustworthiness or reliability.

You’ll know if you’ve won within a few seconds after pressing the Play Now button.

Yes, absolutely! if there’s an issue with your delivery details, we can help. Please email us immediately at [email protected] so we can correct it before your order is fulfilled.

Yes certainly, however, you must contact us immediately after ordering so we can cancel the order and issue you a refund. Unfortunately, we are unable to cancel your order if it has been fulfilled.

Cash Credit is designed as an alternative to claiming the product. Instead, it adds balance to your account, which you can use to buy more tickets or make larger entry amounts.

No, we do not hold your balance. Your funds remain in your account wallet, and you can withdraw them to your personal crypto wallet at any time. Please note that the withdrawal feature is disabled by default when you first create an account, you will need to request to enable it from the settings page.

Absolutely, you are able to withdraw your balance anytime, however please be noted that the withdrawal feature is turned off by default when you first create your account. You will have to request to enable this feature on the settings page.

Yes, we will provide you an order confirmation email as well as order fulfilment email when you order is fulfilled. Please contact [email protected] incase you do not receive an email.

First of all, don’t let this scare you off!!  

Due to the instant nature of our games and to prevent fraudulent chargebacks, BYTGEM only accepts cryptocurrency payments. Supported currencies include BTC, ETH, USDT, DOGE, and LTC. 

If you don’t already own crypto, you can easily purchase it using a debit or credit card through trusted platforms such as Coinbase, Binance, MoonPay, Trust Wallet, or Exodus Wallet. 

If you’re new to cryptocurrency don’t worry, there are many tutorials available on YouTube that explain step by step how to buy crypto with a debit or credit card and how to send it to your wallet

No, we do not hold products in our own stock. We work directly with legitimate retailers and manufacturers. When you make a purchase, we forward the order to our partners for fulfillment. You’ll receive full tracking details once the item ships, or order details immediately if it’s a digital product.

Great question! The small buffer we add ensures that BYTGEM can continue running sustainably. Without it, we wouldn’t be able to cover costs or keep offering exciting products in the long run. This way, the games remain fair for players while also keeping the platform alive.

Yes, we are very cautious of the product we sell and thus they are 100% authentic and this is why we work directly with legitimate retailers or manufacturers. You do not have to worry as we won't sell you a fake product.

Please contact our customer service team via [email protected]

Warranty details vary by product. If a product includes a warranty, it will be clearly stated on the product page. Please always check the product description for this information.

Please contact our customer service team via [email protected]

There isn’t one universal timeframe because we ship through different authorized partners. If a product page lists its own delivery estimate in the description, that estimate applies. If it doesn’t, use our default guidance: digital items (e.g., gift cards) 0–24 hours, physical products ~3–14 days depending on location and stock. We always aim to deliver faster where possible

You can check the status of your withdrawal request at any time by visiting the Withdrawal page via this link. Once your withdrawal is approved, we will also send you a confirmation email and a notification on the website. 

Please remember to play responsibly — BYTGEM is designed for fun and for the chance to win amazing products, not as a way to make money.

Please contact us via [email protected]

There is no limit to the amount of times you can play a game, you can play as many as you want. However, please play responsibly and only spend what you can afford to lose.

Please contact us via [email protected] so we can help you with this.

No, we currently do not have a mobile app at the moment. However, we are looking into getting one in the future.

No, we do not have any subscription plan at the moment.

We offer coupon codes randomly on our social media pages. Each code has a limited number of uses and an expiry date, so be sure to follow us to stay updated and claim them in time.

No, balances cannot be transferred between accounts. They are only valid for the account they were originally added to.

Please visit our contact us page and fill the enquiry form.